KIKUAI

Kiku Captions / Support

From video to captions, one step at a time.

Use the built-in sample first, then import one video. The app always shows the current stage, exact export quote, and whether MP4 and SRT are ready.

Email supportPrivacy policy

Try a sample

Its media stays on the iPhone, it uses no account or credits, and it ends with valid sample MP4 and SRT files you can share. Privacy-limited product events may still be sent.

Start here

  1. 01

    Try a sample

    Confirm that preview, progress, MP4 sharing, and SRT sharing work on the iPhone without signing in.

  2. 02

    Import one video

    Choose Photos or Files. The source is checked before upload, then the app shows each processing stage.

  3. 03

    Review before export

    Caption preview is free. Export starts only after email sign-in and an explicit unlock using sufficient existing KikuAI balance.

If something stops

Use the visible action

Choose Retry for the current video, Stop waiting to leave an active wait, or Choose another video to reset local task state.

Share only safe context

Email the app version, iOS version, exact stage or error text, and what you expected. Do not send the source video, captions, Protected Terms, email code, session data, API keys, or payment details.

Useful facts

  • There is no subscription. In versions with in-app purchases, Apple shows the localized price and asks you to confirm the credit pack.
  • Unused purchased credits stay in the signed-in KikuAI account and do not expire. Use the same email to recover your balance.
  • If Apple confirms a purchase but delivery is interrupted, return to the app and use Recover purchase. Do not buy the same pack again while delivery is pending.
  • A preview does not spend credits; the exact export quote appears first.
  • Server source, audio, preview, SRT, and MP4 expire automatically within 24 hours.
  • MP4 and SRT files you save or share remain under your control.
  • To delete your shared KikuAI account, open the signed-in account menu, choose Delete account, review the warning, request a new email code, and enter the explicit confirmation. Unused credits are forfeited; purchase records may be retained where required, and local device files remain.